Refund policy

Last Updated: August 2026

Please read this Return & Refund Policy carefully before placing your order. By placing an order, you acknowledge that you have read and agreed to this policy.

1. Returns

We accept returns within 15 days from the purchase date. Items must be unused, in their original condition and, whenever possible, in their original packaging. Proof of purchase is required. All returns require prior authorization from our Customer Support team. Customers are responsible for return shipping and any related shipping costs unless otherwise required by applicable law. Original shipping charges are non-refundable. Return instructions and the return address will be provided after your return request has been approved.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, missing items, or incorrect, please contact us within 7 days after delivery and provide your order number, a description of the issue, clear photos of the product, and clear photos of the shipping package.

3. Inspection Upon Delivery

Please inspect your order immediately upon delivery. We strongly recommend recording a clear, continuous, unedited unboxing video for damaged, defective, missing, or incorrect item claims. This helps us verify claims more quickly and fairly. Additional supporting evidence may be requested.

4. Refunds

Approved refunds are issued to the original payment method and typically appear within 5–10 business days.

5. Exchanges

We replace items only if they arrive damaged, defective, or incorrect.

6. Non-Returnable Items

The following are not eligible for return: Used products, Products damaged due to misuse, Products returned without prior authorization, Gift cards (if applicable), Final Sale items (if applicable), unless required by law or received damaged or defective.

7. Order Cancellations

Orders may be canceled before fulfillment begins. Once fulfillment or shipping has started, orders cannot be canceled.

8. Lost Packages

Lost package claims must be submitted within 30 days after the estimated delivery date.

9. Refused or Undeliverable Packages

If applicable, Original shipping charges are non-refundable and reshipping costs are the customer's responsibility.

10. Chargebacks

Please contact us before initiating a chargeback. We reserve the right to refuse refunds where fraudulent or abusive activity is reasonably suspected.

11. Late or Missing Refunds

Please check with your bank or payment provider before contacting us.

12. Holiday Returns

Processing times may be longer during holidays or promotional periods.

13. Policy Updates

Changes apply only to orders placed after the revised policy has been published.

14. Additional Provisions

Customers are responsible for customs duties, import taxes, or brokerage fees. We are not responsible for delays beyond our reasonable control.