Shipping policy
Last Updated: Aug 2026
Thank you for shopping with Icelira.
This Shipping Policy explains how we process, ship, and deliver orders placed through our Website. By placing an order with Icelira, you agree to the terms outlined below.
1. Order Processing
All orders are subject to payment verification, inventory confirmation, quality inspection, and fraud prevention checks before shipment.
Orders are typically processed within 1–5 business days after successful payment.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During holidays, promotional events, or periods of unusually high order volume, processing times may be extended.
Icelira reserves the right to delay, refuse, or cancel any order if additional verification is required due to payment issues, suspected fraud, inventory shortages, or security concerns.
If additional information is required, we will contact you using the email address provided during checkout.
Failure to respond within a reasonable period may result in order cancellation.
2. Order Confirmation
After placing your order, you will receive an order confirmation email.
This email confirms that we have successfully received your order but does not guarantee acceptance or shipment.
Your order is considered accepted only after it has been processed and shipped.
3. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information normally becomes available within 24–72 hours after shipment.
Carrier systems, customs inspections, weekends, holidays, or technical issues may occasionally delay tracking updates.
If you have not received your tracking information within 7 business days after placing your order, please contact us at:
4. Shipping Carriers
To provide fast and reliable worldwide shipping, Icelira works with a network of trusted logistics partners, including but not limited to:
• USPS
• UPS
• DHL
• FedEx
• YunExpress
• UniUni
• Cainiao
• Local Postal Services
The shipping carrier for each order is automatically selected based on the destination, warehouse availability, logistics performance, and the fastest available shipping option.
Icelira reserves the right to change shipping carriers without prior notice whenever necessary to ensure efficient delivery.
5. Estimated Delivery Times
The delivery times below are estimates only and are not guaranteed. Actual delivery times may vary depending on customs clearance, carrier performance, weather conditions, holidays, destination, and other circumstances beyond Icelira’s reasonable control.
|
Destination |
Processing Time |
Estimated Shipping Time |
|
United States |
1–5 Business Days |
5–12 Business Days |
|
Canada |
1–5 Business Days |
6–15 Business Days |
|
United Kingdom |
1–5 Business Days |
5–12 Business Days |
|
Europe |
1–5 Business Days |
6–15 Business Days |
|
Australia & New Zealand |
1–5 Business Days |
7–18 Business Days |
|
Rest of the World |
1–5 Business Days |
8–20 Business Days |
6. Shipping Delays
While we strive to deliver every order within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
These circumstances may include, but are not limited to:
• Customs inspections or clearance delays
• Severe weather conditions
• Natural disasters
• Public holidays
• Carrier operational delays
• Labor strikes
• Transportation disruptions
• Government actions or restrictions
• High shipping volume during promotional events or peak seasons
Shipping delays caused by these circumstances do not automatically qualify an order for cancellation or refund.
If your shipment experiences an unusual delay, please contact us at icelirasupport@gmail.com, and we will work with the shipping carrier to investigate the shipment.
7. Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by your country’s customs authorities.
These charges are not included in the product price or shipping cost displayed on our Website.
Customers are solely responsible for paying any applicable customs duties, taxes, or import fees required by their local authorities.
Icelira is not responsible for customs delays, customs inspections, or additional fees charged after your package enters the destination country.
We recommend contacting your local customs office for more information before placing an order.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting your order.
If an incorrect or incomplete address is provided, Icelira cannot guarantee that the shipping address can be changed after the order has entered processing.
Orders returned due to an incorrect address, insufficient address information, or failed delivery attempts may be subject to additional shipping charges before reshipment.
Icelira is not responsible for packages delivered to the address provided by the customer.
9. Address Changes
If you need to change your shipping address, please contact us immediately at icelirasupport@gmail.com.
Address changes can only be made before the order has been processed and shipped.
Once the package has been shipped, we cannot guarantee that the shipping address can be modified.
10. Lost Packages
If your package appears to be lost during transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate the shipment.
The investigation process typically takes 5–10 business days, depending on the carrier.
If the shipping carrier confirms that the package has been lost, Icelira may, at its sole discretion:
• Send a replacement shipment; or
• Issue a refund in accordance with our Refund Policy.
A package is not considered lost solely because delivery takes longer than the estimated shipping timeframe.
11. Delivered but Not Received
If the tracking information indicates that your order has been successfully delivered but you cannot locate the package, we recommend that you:
• Check around your property.
• Ask family members, neighbors, or building management.
• Contact the shipping carrier.
• Wait up to 48 hours, as some carriers mark packages as delivered before final delivery.
If the package still cannot be located, please contact us.
Icelira will assist you in opening an investigation with the shipping carrier.
However, Icelira is not responsible for packages that are confirmed as successfully delivered by the carrier but are subsequently lost, stolen, or misplaced after delivery.
12. Refused Shipments
Customers are responsible for accepting the delivery of their orders.
If a customer refuses delivery, fails to collect the package, or the package is returned due to an incorrect address, unpaid customs duties, or repeated unsuccessful delivery attempts, Icelira reserves the right to treat the shipment as abandoned.
In such cases:
• Original shipping charges are non-refundable.
• Return shipping fees, customs charges, storage fees, or other carrier-related costs may be deducted from any eligible refund.
• If the package cannot be returned to our fulfillment center, no refund will be issued.
13. Force Majeure
Icelira shall not be held responsible for any delay, failure to ship, or inability to fulfill an order caused by circumstances beyond our reasonable control.
These circumstances include, but are not limited to:
• Natural disasters
• Severe weather
• Earthquakes
• Floods
• Fires
• Pandemics or public health emergencies
• War or armed conflict
• Government actions or regulations
• Customs inspections
• Labor strikes
• Transportation disruptions
• Power outages
• Internet or communication failures
• Carrier operational issues
During such events, delivery estimates may be extended without liability.
14. Shipping Restrictions
Some products may not be available for shipment to certain countries or regions due to legal, customs, carrier, or operational restrictions.
Icelira reserves the right to refuse or cancel any order that cannot be shipped to the destination selected by the customer.
If an order cannot be fulfilled for this reason, any payment received will be refunded to the original payment method.
15. Order Verification
To help prevent fraud and protect our customers, Icelira reserves the right to request additional information before processing certain orders.
Verification may include, but is not limited to:
• Identity verification
• Billing address verification
• Payment verification
• Confirmation of shipping information
Failure to provide the requested information within a reasonable time may result in order cancellation.
16. Contact Us
If you have any questions regarding shipping, tracking, or delivery, please contact us.
Icelira
Email: icelirasupport@gmail.com
Website: https://icelira.com
Our Customer Support team will respond as soon as reasonably possible during normal business hours.